Shipping & Delivery Policy

ORDER PROCESSING TIME All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include your tracking number. Please note that processing times may be extended during peak holiday seasons or promotional periods.

SHIPPING RATES & ESTIMATED DELIVERY TIMES We offer international shipping to most countries globally. Shipping charges for your order will be calculated and displayed at checkout based on the destination and package weight.

  • Standard International Shipping: Estimated delivery within 7 to 15 business days.

  • Express Shipping (if applicable): Estimated delivery within 3 to 7 business days.

Disclaimer: Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, weather conditions, or issues with the local postal service.

ORDER TRACKING Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update in the courier's system.

CUSTOMS, DUTIES, AND TAXES Degua Fit is not responsible for any customs fees, import duties, taxes, or other local charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer. If you refuse a shipment due to unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

INCORRECT SHIPPING ADDRESSES Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the return shipping costs and the cost to reship the item. We cannot issue refunds for packages lost due to incorrect addresses provided by the customer.

LOST OR MISSING PACKAGES If your tracking information shows that your package was delivered, but you have not received it, please check with your neighbors and local post office first. If you still cannot locate your package after 3 business days of the "delivered" status, please contact us at support@degua.fit. While we are not liable for packages lost or stolen after they are marked as delivered, we will do our best to assist you in investigating the issue with the carrier.