FAQ

ORDERING & PAYMENT

Q1: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as secure express checkout options like PayPal, Apple Pay, and Google Pay. All transactions are processed through highly secure, encrypted payment gateways.

Q2: Can I modify or cancel my order after it has been placed? A: We process orders very quickly to ensure fast delivery. If you need to change your shipping address, modify the items, or cancel your order, please email support@degua.fit within 12 hours of placing it. Once an order has entered the fulfillment stage or has been shipped, we can no longer modify or cancel it.

Q3: Is my personal and payment information secure? A: Absolutely. Our store is hosted on Shopify, which is certified Level 1 PCI DSS compliant. We use SSL encryption technology to protect your personal and financial data during the entire checkout process.

SHIPPING & TRACKING

Q4: Do you ship internationally? A: Yes, we provide worldwide shipping to most countries. Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your exact location.

Q5: How long will it take to receive my order? A: Orders are typically processed within 1-3 business days. For Standard International Shipping, delivery usually takes 7 to 15 business days. Please note that these are estimates, and customs processing in your destination country may cause slight delays.

Q6: How can I track my package? A: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link. You can use this link to monitor your package’s journey in real-time. Please allow 24-48 hours for the courier's system to update the tracking information.

RETURNS & REFUNDS

Q7: What is your return policy? A: We offer a 30-Day Return Policy. If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery. For detailed instructions on how to initiate a return, please refer to our full Return & Refund Policy page or contact us at support@degua.fit.

Q8: Do I have to pay for return shipping? A: Yes, customers are responsible for the return shipping costs for standard returns (e.g., changed mind). However, if you received a defective, damaged, or incorrect item, please contact us immediately with photos, and we will cover all costs to make it right.

Q9: When will I receive my refund? A: Once your returned item is received and inspected at our facility, we will process your refund. The credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or credit card provider.

PRODUCTS & USAGE

Q10: Are your fitness products suitable for beginners? A: Yes! Our product range is designed for all fitness levels. Items like our Adjustable Resistance Tube Set allow you to easily scale the resistance weight as your strength improves, making them perfect for both beginners and advanced athletes.