Return & Refund Policy

OVERVIEW We want you to be completely satisfied with your purchase from Degua Fit. If you are not entirely happy with your order, we are here to help. Our return policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange.

ELIGIBILITY FOR RETURNS To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags attached.

  • Accompanied by a receipt or proof of purchase.

Non-returnable items: Certain types of goods are exempt from being returned, including intimate or sanitary goods (such as worn athletic underwear/socks), hazardous materials, or flammable liquids or gases. Gift cards and downloadable software products are also non-returnable.

RETURN PROCESS To initiate a return, please contact our customer service team at support@degua.fit with your order number and the reason for the return.

  1. Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

  2. Please securely pack the item(s) in the original packaging and include a note with your RMA number inside the package.

  3. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

DEFECTIVE OR DAMAGED ITEMS Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at support@degua.fit with photos of the product and packaging. We will evaluate the issue and send a replacement or issue a full refund at no additional cost to you.

REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.

LATE OR MISSING REFUNDS If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@degua.fit.